A little preparation goes a long way
Attending your first appointment as an NDIS participant is generally similar to any other allied health visit, with a few extra things worth bringing along to make the process smoother for you and our team at Next Phase Injury Therapy in Yagoona.
What to bring
- A copy of your NDIS plan, or at least the relevant funding category details
- Your NDIS number
- Details of how your plan is managed (NDIA-managed, plan-managed or self-managed)
- Contact details for your Support Coordinator or Local Area Coordinator (LAC), if you have one
- Any relevant reports, assessments or referral letters from other providers
What happens at your first visit
Your AHPRA-registered physiotherapist (or other allied health provider) will discuss your goals, relevant history, and how your NDIS plan supports allied health services. This helps shape a treatment plan that aligns with your funded supports and personal goals.
Questions our team may ask
Expect questions about your current daily function, any equipment or supports you already use, and what you’d like to achieve through allied health support. Being upfront about your goals helps your provider build a plan that genuinely reflects what matters to you.
Quick tip
If you’re not sure what funding category your allied health supports fall under, your Support Coordinator or LAC can clarify this before your appointment.
After your first appointment
You’ll generally leave with a clearer picture of your treatment plan and how it connects to your broader NDIS goals. Our team can also help liaise with your Support Coordinator where needed, to keep everyone informed.
A well-prepared first appointment sets the tone for a smoother experience with your allied health support.
What if your circumstances are complex?
If you have complex support needs, multiple providers involved, or specific communication requirements, it’s worth mentioning these when you book so our team can prepare appropriately — for example, allowing extra time, arranging a quiet space, or coordinating with a support person.
Our reception team is happy to answer questions ahead of your visit if you’re unsure what to expect or want to prepare in a particular way.
Bringing a support person
You’re always welcome to bring a family member, carer, or Support Coordinator to your appointment if that helps you feel more comfortable or ensures important information is captured and understood.
If you’re new to the NDIS
If you’re newly approved for NDIS funding and this is your first experience booking allied health support, it’s completely normal to feel unsure about the process. Our reception team is used to guiding new participants through what’s needed, so don’t hesitate to ask questions when you call to book.
Making the most of a short first visit
First appointments can sometimes feel rushed if there’s a lot to cover, so it can help to jot down your main questions or concerns beforehand. Think about what a typical week looks like for you, what tasks feel harder than they should, and what you’d most like support with — this kind of practical detail is often more useful to your provider than a general description of your condition.
If English isn’t your first language, or you’d simply feel more comfortable with an interpreter, let our reception team know when you book so this can be arranged in advance. Similarly, if you use any communication aids or have specific accessibility needs, mentioning these ahead of time helps our team prepare properly, so your first appointment runs as smoothly as possible.
Learn more from official sources: the NDIS website and the NDIS Quality and Safeguards Commission. Information on this page is general in nature and does not replace advice from your NDIS planner, Support Coordinator or LAC.
Information on this page is general in nature and is not a substitute for individualised advice from a registered health practitioner. Our practitioners are registered with AHPRA.